Footnote1 Enrollment in Zelle® with a U.S. checking or savings account is required to use the service. Chase customers must use an eligible Chase consumer or business checking account, which may have its own account fees. Consult your account agreement. To send money to or receive money from a small business, both parties must be enrolled with Zelle® directly through their financial institution’s online or mobile app experience. Funds are typically made available in minutes when the recipient’s email address or U.S. mobile number is already enrolled with Zelle® (go to https://enroll.zellepay.com/ to view participating banks). Select transactions could take up to 3 business days. Enroll on the Chase Mobile® app or Chase Online℠. Limitations may apply. Message and data rates may apply. Only send money to people and businesses you trust. Neither Chase nor Zelle® offers a protection program for any authorized payments made with Zelle®, or provide coverage for non-received, damaged, or not-as-described goods and services you purchase using Zelle®, so you might not be able to get your money back once you send it. Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.
FAQs
How do I contact Zelle support? ›
If you need immediate assistance, call us at 1-844-428-8542. We are open from 10am to 10pm ET, seven days a week excluding New Year's Day, Independence Day, Thanksgiving, and Christmas.
Does Zelle support business accounts? ›In order to use Zelle® with your business account, your bank or credit union must currently offer Zelle® for your business account type. Please note that not all banks and credit unions offering Zelle® to consumers offer Zelle® for small businesses.
What is the number for 1 877 242 7372? ›If you have any questions regarding the Digital Platforms or Services, please call (877) CHASEPC (877-242-7372).
What is the phone number for Chase Zelle support? ›To check whether the payment is still pending because the recipient hasn't yet enrolled, you can go to your activity page, choose the payment you want to cancel, and then select “Cancel payment.” If you do not see this option available, please contact our customer support team at 1-800-242-7338 for assistance with ...
Will Zelle refund money if scammed? ›How to Get Your Money Back. Zelle is processing each scam claim they receive on a case-by-case basis. If you haven't already done so, file a claim directly with Zelle through their app or by phone (844-428-8542). You'll also need to file a claim with the bank or credit union your funds were taken.
Can a Zelle payment be reversed? ›No, Zelle® payments cannot be reversed. With Zelle® money moves into an enrolled recipient's account within minutes and cannot be reversed.
Why can t business accounts use Zelle? ›To use Zelle for business, both the sender and recipient need to be enrolled in Zelle through their bank's mobile app. This means that you won't be able to sign up for Zelle through your debit card or accept payments from customers who are enrolled in the Zelle app with their debit card either.
Why is Zelle not sending money? ›If your recipient did not receive your payment, make sure they've enrolled an email address or U.S. mobile number with Zelle®. If they have enrolled, check that the email address or U.S. mobile number you used to send money to your recipient is associated with your recipient's Zelle® profile.
Why is Zelle asking for $300? ›Some scams encourage people to upgrade their Zelle accounts to a business tier to receive money from a buyer, according to the Better Business Bureau, and come from emails mimicking Zelle, but with different domains. That upgrade appears to cost $300, and the buyer promises to send it if the seller will then refund it.
What phone number is 800 945 2000? ›If your card has been lost, stolen or damaged, call us at 1-800-945-2000. A customer service specialist will assist you with replacing your card. Free overnight shipping for your replacement card to any U.S. street address is available at your request.
Is 877 a business number? ›
The 877 area code is a toll free telephone area code. Toll free area codes, like 877, are used for worldwide business or service numbers where the call recipient (often a company or organization) pays for the incoming calls rather than the caller.
Is 877 a 1 800 number? ›Toll free numbers are numbers that begin with one of the following three-digit codes: 800, 888, 877, 866, 855, 844 or 833.
What number is 1 800 242 7338? ›We value you as a Chase customer. If you have any questions, please call us at 1-800-CHASE38 (1-800-242-7338).
Can I send $5000 through Zelle? ›If your bank or credit union does not yet offer Zelle®, your weekly send limit is $500 and your weekly receive limit is $5,000 in the Zelle® app.
Who do I call if my Zelle is not working? ›If you aren't sure where you initially enrolled, contact Zelle® Support at 844-428-8542 or get in touch through our support page at zellepay.com/support/contact.
Why is my Zelle payment taking so long? ›Check for any notifications or updates from Zelle regarding system maintenance or known issues that could be causing delays. Bank or Credit Union Processing Time: The time it takes for the recipient's bank or credit union to process the payment can also contribute to delays.
What happens if money is transferred but not received? ›If the bank initiated the transfer, notify the bank immediately so that it can investigate your claim. If you first contact the bank by phone, it is a good practice to follow up in writing. If you wired the funds through a third party (e.g., Western Union), contact that party to find out what their procedures are.
Why would a Zelle payment fail? ›If your Zelle payment fails, the first thing to check should be the quality of your internet connection. Zelle requires a connection through its servers and those of your financial institution to process transactions. If your connection is unstable or slow, it might hinder the app's ability to complete the transaction.